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Billing Support

If you have any questions regarding payment, feel free to contact us:

Customer Help

If you have any questions regarding our service, feel free to contact us:

Top FAQs

Find answers to our users' most frequently asked questions.

  • What Does My Subscription Include?
    Your subscription provides unlimited access to a wealth of expertly curated content and exercises designed to enhance your relationship and intimate wellbeing. You can explore this rich library of resources anytime. Additionally, you will enjoy exclusive discounts from our partners, access to premium services, and more. Your subscription fee will be automatically charged every 4, 12, or 24 weeks based on your Plan.
  • I’m unable to log in. What steps should I take?
    If you can't sign in, first check that you entered the correct username (your username is your email address) and password. If you forgot your password, request a new password by clicking on the “Forgot password?” link on the Log In page or in the Mobile App.
  • What should I do if I have a billing issue?
    If you encounter any billing issues, please contact us immediately at [email protected]. We are committed to resolving your situation to your satisfaction within 5 minutes of receiving your query.
  • Why aren't all the lessons available at once?
    Our approach to releasing lessons gradually is based on expert recommendations from our Product team. Studies have shown that pacing the content helps learners absorb and retain information more effectively. By providing lessons every day, we ensure that you have the opportunity to fully grasp each concept before moving on to the next.
  • Don’t Recognize Your Company Name on My Credit Card Statement. Can You Tell Me Who You Are?
    Relatio is an online platform focused on relationship and intimate wellbeing. We’ve created a personal plan for you, as well as offer a vast library of expertly curated content and exercises to help you reach your relationship goals. If you have any questions regarding your payment, please contact our Billing Support team
  • What should I do after purchasing your Coaching Service?
    Congratulations on taking the first step towards personal growth and reconnection with your ex-partner! After purchasing our coaching service, the next step is to write to our coaching email [email protected], and our reunion coach will assist you. If you haven't purchased our coaching service, but you're eager to try this out, our Support Team will help you with that. Just contact them vie email.
  • What is the process of canceling my subscription?
    We are sorry you want to cancel your subscription. If you don’t need our service anymore, please send an email at [email protected] and we will cancel your subscribtion immediately.